Ground personnel can help with damaged, misplaced, or lost luggage.
When passengers arrive, ground staff will assist with their
transfer to the terminal building, take any documents related to inbound
customs, and deal with any complications brought on by inbound flight
delays or cancellations.
Special Needs Handling
For mobility-impaired passengers, customer service
representatives will arrange wheelchairs or other forms of transportation
to the departure gate. They will also process, safeguard, and keep an
eye on any unaccompanied minors (UMs) from check-in to aircraft boarding,
and from aircraft deplaning to release to a parent or other authorized